If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.

Yes. We can recover data from the most complex problems that nobody else can. Our professional lab is equipped with the industries best tools and is networked worldwide with the world's best professionals.

We quote each device on a case by case evaluation depending on its problem. The recovery will fall into the relevant category as advertised on our pricing page. All prices include GST.

Depending on the amount of data you have, we can return data on customer supplied or purchased devices from us.

All drives will fail eventually. Most problems are either caused by manufacturers defect or user interference.

Yes. However we do recommend that you use sufficient padding at least twice the size of the drive and registering your parcel. For less than $15, Australia post offers a pre-paid satchel with overnight delivery, tracking and insurance.

Backing up to multiple devices, local and remote is the only reliable way to prevent data loss. The more valuable your data is the more backup solutions you should purchase. Never rely on one type of backup method, whether its a hard drive or a cloud service.